Support

Last updated: July 19, 2026

We are here for anything related to PRO EV 7: bug reports, purchase issues, user complaints and your suggestions. For the fastest response, we recommend using in-app support first.

Fastest way: in-app Support

In the game, open Panel → 🛟 Support & Reporting. From there you can open a request in the report a bug, user complaint or suggestion categories. Your request goes straight to our team and replies appear on the same screen — no need to check anywhere else.

Support by email

If you cannot access the app, you can reach us by email: info@proev7.com

💡 Tip: Put your in-game club name in the subject line. We will find your account much faster and get back to you sooner.

Frequently Asked Questions

When does my match start?

There are 2 league matches per day: 1 home and 1 away. You can start your home match early during the day; the away match can be started after 17:00. Matches that are not started kick off automatically at their scheduled time — you never miss a match.

I bought diamonds but they did not arrive

Google Play and App Store purchases are verified on the server for security and are usually credited instantly. If your diamonds do not arrive within a few minutes, contact us via in-app support and include the time of your order; we will check the purchase and credit your account.

My player got injured, what should I do?

Injuries happen in matches as a result of fouls and last 1-4 matches. An injured player cannot be placed in the starting 11; the injury duration decreases with every match your club plays. In the meantime, give another player a chance in your tactics.

I forgot my password

For now, password resets are handled through support: request a reset via in-app support or by writing to us from your registered email address.

How do I delete my account?

See the Account Deletion page for the steps, what gets deleted and the timelines.