PRO EV 7Privacy Policy
Effective: 12 October 2026
This policy explains how your personal data is handled when you use the PRO EV 7 mobile game and the proev7.com website. In short: we collect only the minimum data needed to run the game, we never sell your data, and the app contains no third-party advertising or analytics SDKs.
1. Who We Are and Scope
PRO EV 7 is a fully online football management game. This policy covers the mobile app, the proev7.com website, and our support channels.
Data controller contact: info@proev7.com
2. Data We Collect
| Category | Data | Notes |
|---|---|---|
| Account | Email address, password, manager display name | Your password is stored on our servers only as a strong, irreversible hash; we never store or see your plain-text password. |
| Game data | Club name and emblem, squad, tactics, match results, economy ledger (diamond/cash transactions), support tickets | Required to provide the game service; kept together with your account. |
| Technical | Server access logs (IP address, timestamps) | Kept for a short period, solely for security and debugging. |
| Cheat prevention | In-game transaction patterns between accounts, login times (no IP address), similarity of email addresses; for invites, the inviting and invited club IDs, an irreversible hash (SHA-256) of the device notification token and a keyed hash of the network (IP address) you sign in from (the raw IP is not stored) | Processed solely to prevent multi-account cheating and abuse; see section 3.1 for details. |
What we do NOT collect: We do not collect location data. We do not access your contacts. We do not use an advertising ID. The app contains no third-party advertising or analytics SDKs.
3. How We Use Your Data
- To create your account and run your session and game progress,
- To provide the online match, league, cup and transfer market service,
- To prevent cheating and abuse and keep the game fair,
- To respond to your support requests.
We do not use your data for any other purpose — for example, advertising or advertising profiling. The cheat-prevention review (3.1) never leads to automated decisions or sanctions.
3.1 Cheat Prevention and Multiple Accounts
To prevent unfair advantages gained through multiple accounts, the circumvention of bans and mutes, and cheating, we process in-game transaction patterns between accounts, login times and the similarity of email addresses (your email address is never shown to anyone). Following future updates, this may also include a keyed hash (pseudonymised) of your IP address at login — the raw IP is not stored — and an app installation ID (this is not an advertising ID). For invites, a keyed hash of your IP address (the raw IP is not stored; for IPv6 only the network prefix) is kept at sign-up, sign-in and session refresh to see whether the inviter and the invited player play from the same network (same IP); invites between two accounts on the same network earn no reward.
- Having a second account is not prohibited; we only review transfers of value between accounts and the use of another account to get around a ban or mute,
- Login-time records contain no IP address and are kept for 30 days; other records in this scope are kept for 30–90 days,
- Review records do not contain names or email addresses — only a club ID, counts and timestamps. Reviews closed as "No issue" are kept for 90 days, and those closed as "Warned" for up to 180 days,
- This processing does not lead to any automated sanction; possible violations are reviewed by an administrator.
Legal basis: legitimate interest in preventing fraud (GDPR Art. 6(1)(f); KVKK Art. 5(2)(f)). You can object to this processing and access the records held about you through the channels in section 7.
4. Payments
In-app purchases (diamond and cash packs) are made through Google Play Billing. Your card and payment details never reach us; Google processes the payment. We only verify the purchase token issued by Google on our server and credit the purchased items to your account.
Virtual items such as diamonds and cash have no real-money value.
5. Retention and Security
- Your data is kept for as long as your account exists (for the duration of the service).
- All data in transit is encrypted with TLS (HTTPS and WSS).
- Passwords are protected with an irreversible hash.
- Server access logs are deleted after a short period.
- Login-time records (no IP address) are deleted after 30 days.
- The invite system's device notification token hash (SHA-256; the token itself is not stored) is deleted 30 days after it was last seen.
- The invite system's sign-in network hash (a keyed hash of the IP address; the raw IP is not stored) is deleted 30 days after it was last seen.
- Cheat review records are kept for 90 days ("No issue"), or up to 180 days for reviews closed as "Warned".
6. Sharing
We do not sell, rent or share your data for advertising. Your data is processed only on the hosting infrastructure that runs the service (our server and database provider). We reserve the right to disclose data to competent authorities where legally required.
AI service provider. For some features we use Anthropic (Claude API) to process text: drafting replies to support requests, double-checking chat messages for rule violations, summarising cheat reviews and writing the post-match coach comment. Only the relevant text and in-game information (club and player names, match and transaction details) is sent; your email address, account ID and IP address are not. The provider processes this data only on our behalf and, under its commercial terms, does not use it to train models. Support replies and chat or cheating decisions are always made by our team.
7. Your Rights (GDPR / KVKK)
Under the GDPR and Turkish Law No. 6698 (KVKK), you have the right to:
- Access the data we hold about you,
- Request the correction of inaccurate or incomplete data,
- Request the deletion of your data.
You can exercise these rights by emailing info@proev7.com or via the in-app Support tab.
8. Account Deletion
To delete your account, open the in-app Support → "Account Deletion" request or email us. Upon your request, your account and personal data are deleted or anonymised within 30 days.
For a step-by-step guide, see the Account Deletion page.
9. Children
PRO EV 7 is suitable for a general audience (PEGI 3 target). We do not knowingly collect personal data from children under 13; if we become aware of such data, we delete it.
10. Changes
If this policy is updated, the new version will be published on this page and the effective date above will be revised. We recommend checking this page from time to time.
11. Contact
For any privacy question or request:
Email: info@proev7.com
In-app: Support tab · Web: proev7.com/en/support.html